FAQs

Q:

The Custos WWD battery is a long-lasting product that will not require you to replace it frequently. It can last up to 10 years with regular use and the app tells your current status of power consumption as well.

Q:

Custos basically consists of 2 parts a Ball Valve Servo and a Wireless Water detector. The valve detector is installed on the pipe where the existing water main valve is located, while the leak detector is usually located next to the installation or near the device to monitor any puddles that may occur in the area. As soon as the water is detected, you will be notified and the water valve will be closed automatically.

Q: 

It will still continue to protect your home. In case a water leak is detected it will automatically turn off the main water valve to prevent any damage. However, the system will notify you on the phone about this event when the internet connection is restored.

Q: 

With the built-in battery on the Custos gateway, the system will still continue to protect your home. In case a water leak is detected it will automatically turn off the main water valve to prevent any damage.

Q:

With its waterproof and dustproof casing, Custos Ball Valve Servo is capable of outdoor deployment for controlling water valves.

Q:

Of course! You can add multiple Ball Valve Servos and Water Leak Detector under the same location, or create a new location and add another there. You can also position your devices according to the rooms they are in.

Q:

  1. Remove the screws of the battery cover and battery cover
  2. Replace the new ER14250 battery
  3. Put the rubber waterproof rubber o-range
  4. Put the battery cover and align with two battery metal contacts then tighten the screws

Q:

The use of a remote sensor probe and the use of a Wireless Water Detector do not affect each other. When a Remote Sensor Probe is connected, the Leak Detectors and the Probe work together to sense leaks.

Q:

Ball Valve Servo can be installed on both vertical and horizontal lines, routing does not affect operation. The important thing is to install with the correct positioning of the fork and knob on the ball valve servo.